The Servicenow tool provides a complete knowledge of ITSM and IT governance space.
Enrol into experts designed ServiceNow training offered by SK trainings. Our experienced ServiceNow mentor will make you industry ready ServiceNow professionals by providing you with detailed knowledge of each concept. In this course you will be learning the major concepts such as IT configuration, data management, workflow process, application processing, ServiceNow administration, user management, and a lot more other topics are covered with real-time examples and use cases. During the training you will also be working with two live ServiceNow projects to gain practical exposure. Learn from the industry leading professionals by joining ServiceNow certification course offered by SK trainings.
ServiceNow is an Advanced IT management tool and has become a leader in the ITSM and IT governance space. Global organizations are widely deploying this tool to develop a single structure of record for IT, improve business efficiency, reduce IT operational costs and much more. SK trainings offers a comprehensive online ServiceNow training with an aim to provide in-depth knowledge of all the concepts and to make you job ready. Join us to get the best ServiceNow training.
Upon the successful completion of the ServiceNow course you will be able to:
This ServiceNow training can be learnt by the professionals or aspirants who have a basic knowledge of Cloud computing.
Yes, upon the successful completion of the ServiceNow training you will receive the course completion certificate from SK trainings. This certificate is valid across all the top MNCs and simplifies your job search process.
Yes, you will get all assistance from the ServiceNow experts to clear your certification exam. Moreover you will be provided with the experts designed ServiceNow course material to clear your certification exam.
Creating an incident, field level understanding, Resolving an incident, Reopening an incident, Moving incident to “awaiting problem” , closing an incident.
Creating a problem, field level understanding, Relating incidents to problem, Solving a problem.
Creating a Change, Field level understanding, Closing a change.
Concept of service catalog, creating a request, creating a requested item, understanding of description, price.
Content and understanding of terms.
Modules and Applications, searching.
Welcome page, homepage, service catalog
List, Global text search, knowledge base, navigator filter
ServiceNow is a cloud based IT Service Management (ITSM) tool. It provides a single system of record for:
CMDB stands for Configuration Management Database. CMDB is a repository. It acts as a data warehouse for information technology installations. It holds data related to a collection of IT assets, and descriptive relationships between such assets.
Data lookup and record matching feature helps to set a field value based on some condition instead of writing scripts. For example: On Incident forms, the priority lookup rules sample data automatically. Then, set the incident Priority based on the incident Impact and Urgency values. Data lookup rules allow to specify the conditions and fields where they want data lookup to occur.
Following steps will help you do the same:
An ACL is access control list that defines what data users can access and how they can access it in ServiceNow.
Dictionary overrides provide the ability to define a field on an extended table differently from the field on the parent table. For example, for a field on the Task [task] table, a dictionary override can change the default value on the Incident [incident] table without affecting the default value on Task [task] or Change [change].
UI policies dynamically change information on a form and control custom process flows for tasks. UI policies are alternative to client scripts. You can use UI policies to set mandatory fields,which are read only and visible on a form. You can also use UI policy for dynamically changing a field on a form.
UI policies dynamically change information on a form and control custom process flows for tasks. UI policies are alternative to client scripts. You can use UI policies to set mandatory fields,which are read only and visible on a form. You can also use UI policy for dynamically changing a field on a form. Client script sits on the client side(the browser) and runs on client side only.Following are the types of client script:
Business rule is a server side script. It executes each time a record is inserted, updated, deleted, displayed or queried. The key thing to note while creating a business rule is, when and on what action it has to be executed. The business can be run or executed for following states
The Task table is the parent table of Incident, Problem & Change. It makes sure any fields, or configurations defined on the parent table automatically apply to the child tables.
Glide record is a java class. It is used for performing database operations instead of writing SQL queries.
A transform map transforms the record imported into ServiceNow import set table to the target table. It also determines the relationships between fields displaying in an Import Set table and fields in a target table.
When an import makes a change to a table that is not the target table for that import, this is when we say foreign record insert occurs. This happens when updating a reference field on a table.
It is used to enhance the system logs. It provides more information on the duration of transactions between the client and the server.
Domain separation is a way to separate data into logically-defined domains. For example a client ABC has two businesses and they are using ServiceNow single instance. They do not want users from one business to see data of other business. Here we can configure domain separation to isolate the records from both business.
The HTML Sanitizer is used to automatically clean up HTML markup in HTML fields and removes unwanted code and protect against security concerns such as cross-site scripting attacks. The HTML sanitizer is active for all instances starting with the Eureka release.
A gauge is visible on a ServiceNow homepage and can contain up-to-the-minute information about current status of records that exists on ServiceNow tables. A gauge can be based on a report. It can be put on a homepage or a content page.
Each update set is stored in the Update Set [sys_update_set] table. The customizations that are associated with the update set, are stored in [sys_update_xml] table.
Homepages and content pages don’t get added to ‘update sets’ by default. You need to manually add pages to the current ‘update sets’ by unloading them.
Performance Analytics is an additional application in ServiceNow that allows customers to take a snapshot of data at regular intervals and create time series for any Key Performance Indicator (KPI) in the organization.
It is a unique 32-character GUID that identifies each record created in each table in ServiceNow.
Performance Analytics is an additional application in ServiceNow that allows customers to take a snapshot of data at regular intervals and create time series for any key performance indicator (KPI) in the organisation.
You can, but there is no guarantee of sequencing. You cannot predict what order your event handlers will run.
next() method is responsible to move to the next record in GlideRecord. _next() provides the same functionality as next(), intended to be used in cases when we query the table having a column name as next.
Applications in ServiceNow represent packaged solutions for delivering services and managing business processes. In simple words it is a group of modules which provides information related to those modules. For example Incident application will provide information related to Incident Management process.
You should join the Servicenow online training at SK training for that excellent career that will shape in the future.
We make sure that you are never going to miss a class at SK trainings. If you do so you can choose from either of the below two options.
The industry trainers who are working with us are highly qualified and possess a minimum of 10-12 years of experience in the IT field. We follow a critical procedure while selecting a trainer which include profile selection, screening, technical evaluation and validating presentation skills. The trainers who get top ratings by students are given priority and continue to teach with us.
You need not worry about anything. Once you join SK trainings, you will get lifetime assistance from our support team and they are available 24/7 to assist you.
Online training is an interactive session where you and the trainer are going to connect through the internet at a specific time on a regular basis. They are interactive sessions and you can interact with trainers and ask your queries.
Yes, you will be eligible for two types of discounts. One is when you join as a group and the other is when you are referred by our old student or learner.
Yes, you will gain lifetime access to course material once you join SK trainings.
Our trainer will provide you server access and help you install the tools on your system required to execute the things practically. Moreover, our technical team will be there for you to assist during the practical sessions.
Yes, Sk trainings accepts the course fee on an instalment basis to make the students feel convenient.
SK trainings is one of the top online training providers in the market with a unique approach. We are one-stop solutions for all your IT and Corporate training needs. Sk trainings has a base of highly qualified, real-time trainers. Once a student commits to us we make sure he will gain all the essential skills required to make him/her an industry professional.
Till now SK trainings has trained thousands of aspirants on different tools and technologies and the number is increasing day by day. We have the best faculty team who works relentlessly to fulfill the learning needs of the students. Our support team will provide 24/7 assistance.
SK trainings offers two different modes of training to meet student requirements. Either you can go for Instructor led-live online classes or you can take high-quality self-paced videos. Even if you go with self-paced training videos you will avail all the facilities offered for the live sessions students.
Yes, each course offered by the SK trainings is associated with Two live projects. During the training, students are introduced to the live projects implementation process.
Yes, absolutely you are eligible for this. All you need to do is pay the extra amount and attend live sessions.
You must experience the course before enrolling.
Join Servicenow online training and learn from the top Servicenow experts at SK training. You will gain all the knowledge from our expert trainers that is needed for IT and software testing. The experts at SK training will provide in-depth knowledge. You will come across Servicenow concepts such as IT configuration, data management, workflow process, application processing, ServiceNow administration, user management, and a lot more other topics are covered with real-time examples and use cases.you will also master the Servicenow tools. Not only that you will get hands on-experience by implementing real-world projects. Get the Servicenow certification by enrolling to the Servicenow online training at SK trainings.Get Certified
With the Servicenow online training offered by SK training you will reach greater heights
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Sk training will make you ready for the industry challenges by joining the Servicenow online training